Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors and customers.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and members—i.e., where we determine the purposes and means of processing that personal data.

1.3 We use cookies on our website. Where cookies are not strictly necessary for website functionality, we will ask you to consent to their use.

1.4 In this policy, "we", "us" and "our" refer to Max Lawrence Coaching. For more information, see Section 13.

2. Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

3. How We Use Your Personal Data

3.1 This section outlines:

The types of personal data we may process;
The purposes for processing; and
The legal bases for processing.

3.2 Usage Data: Includes IP address, location, browser type/version, operating system, referral source, visit duration, page views, and navigation paths. Collected via Google Analytics for monitoring and improving our website. Legal basis: consent.

3.3 Account Data: Includes name, address, phone number, and email. Provided by you. Used to deliver services and communicate. Legal basis: legitimate interests (business administration and service promotion).

3.4 Transaction Data: Includes contact and payment details. Used for supplying services and record-keeping. Legal basis: performance of contract and legitimate interests.

3.5 Correspondence Data: Includes content and metadata of communications. Used for record-keeping and customer service. Legal basis: legitimate interests.

3.6 Legal Claims: Data may be used for legal claims. Legal basis: legitimate interests.

3.7 Risk Management: Data may be processed to obtain insurance, manage risk, or seek professional advice. Legal basis: legitimate interests.

3.8 Compliance: Data may be processed to meet legal obligations or protect vital interests.

3.9 Please do not supply others’ personal data unless requested.

4. Providing Your Data to Others

4.1 We may share personal data with insurers/professional advisers when necessary for insurance, legal, or risk management purposes.

4.2 We may also disclose data to comply with legal obligations or protect vital interests.

5. Retaining and Deleting Personal Data

5.1 We follow data retention policies to comply with legal requirements.

5.2 Personal data is not retained longer than necessary.

5.3 Data will be retained for the duration of our business relationship, and up to two years thereafter.

5.4 We may retain data as required to meet legal obligations or protect vital interests.

6. Amendments

6.1 We may update this policy by publishing a new version on our website.

6.2 Please review this page periodically for updates.

6.3 We may notify you of major changes via email.

7. Your Rights

7.1 You have the following rights under data protection law:

Right to access
Right to rectification
Right to erasure
Right to restrict processing
Right to object to processing
Right to data portability
Right to complain to a supervisory authority
Right to withdraw consent

7.2 You may request access to your data by contacting us.

7.3 You may rectify, erase, or restrict processing of your data as outlined in this section, subject to certain exceptions.

7.4 Objections to data use for direct marketing or based on personal circumstances may be raised at any time.

7.5 You may request your data in a portable format if processing is based on consent or contract and conducted by automated means.

7.6 Complaints can be lodged with a supervisory authority in your EU member state.

7.7 You may withdraw your consent at any time. This does not affect prior lawful processing.

7.8 Rights can be exercised by written notice to us.

8. Scheduling

8.1 When booking appointments on our site, we collect:

Name
Email
Phone number
Appointment details
Uploaded files

We share this data with Squarespace for online scheduling.

9. Marketing Emails

9.1 We may send marketing emails. You can unsubscribe via the email footer. Your contact details are shared with Squarespace to send emails.

10. Hosting

10.1 Our website is hosted by Squarespace. They collect:

Browser, network, and device data
Referring and current web pages
IP address

Squarespace uses this data to operate and improve its platform.

11. Cookies

11.1 A cookie is a file with an identifier sent by a server to a browser, stored, then returned with requests.

11.2 Cookies may be "persistent" or "session". Persistent cookies remain until expiry or deletion. Session cookies expire when the browser closes.

11.3 Cookies generally do not personally identify users, but stored data may be linked.

Cookies We Use:

11.4 Our service providers may store cookies on your device when you visit our site. We collect data to support analytics:

Browser, network, and device info
Referring and on-site web pages
IP address
Clicks, navigation, scrolling, timestamps

11.5 We use Google Analytics to understand site usage. Reports are created using cookie-collected data. Google's privacy policy is available at: https://www.google.com/policies/privacy/